THE VOICE CID PROCESS (VCID)

• When the call is placed, the Caller hears "Who's calling?"
  
• Caller answers, "Dave Smith" or "Dave" or "Pop Pop" or "Its Me". 
  
• VCID checks the Voice Said (VS) against the Party's contact file (PCF)
  
• VS found, the call is answered.

• VS not found, the VCID checks CID against the PCF. (if CID) 
• CID found, the VS is added to the PCF and call is answered.

• CID not provided or not found, the VCID asks Caller "enter or say phone #".
• Phone # is checked against the PCF.
• Phone # found, VS added to the CF and call is answered.

• Phone # not found, VCID asks Caller to send TXT intro - call back.
• Party reviews the TXT messages and may add Caller to the PCF.

• Caller may chose VCID emergency option and call is answered.

         Reasons VS not found                     Reasons for CID (Phone #) not found.

         - Caller not previously authenticated.     -  No CID provided.

         - Caller using different greeting.               -  Caller not listed in PCF.

         - Caller has a cold.                                      -  Caller using borrowed phone.

         - Caller is in a noisy auto or airport.         -  Caller using public phone.